Return And Refund Policy 


Thanks for shopping at Digitech Squad. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

 

As with any shopping experience, there are terms and conditions that apply to transactions at Digitech Squad. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Digitech Squad, you agree to the terms set forth below along with Digitech Squad’s Privacy Policy.

 

If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 1 week to issue a refund and return your product/service.

 

If you would like to return a product, the only way would be if you follow the next guidelines:

 

Refunds

We at Digitech Squad, commit ourselves to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

 

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

 

We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Digitech Squadis not liable for damages that are caused to the items during transit or transportation.

 

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

 

Shipping

Digitech Squadis not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping, the customer has to pay for the shipping in return.

 

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

 

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

 

Contact Us 

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

 

  • Via Email: support@digitechsquad.com




Return And Refund Policy For Antivirus Solutions 


Refund & Return Policy – Digitech Squad


At Digitech Squad, we are dedicated to ensuring your satisfaction with our products. However, given the nature of digital distribution and the delivery of active license codes, we have established specific guidelines concerning refunds and returns.


Refund Eligibility:


– Refunds or exchanges are not available for products once the activation/license key has been delivered and viewed.


– If you have not yet retrieved the activation/license key from our system, you are eligible to request a refund.


Refund Process:


To initiate a refund, please ensure that you have not retrieved the activation/license key. If the key has not been accessed, contact our customer support team with your order details and the reason for the refund request.


Refund Limitations:


– Once the activation/license key has been retrieved, no refunds will be granted.


– We encourage customers to verify software compatibility with their system before retrieving the activation/license key.


Contact Us:


If you meet the refund eligibility criteria or have any questions or concerns, please reach out to our customer support team at support@digitechsquad.com.


We are here to assist you.




Return And Refund Policy For Our Physical Products like desktop, laptop, printer and scanner. 

Refund & Return Policy

At Digitech Squad, we stand behind the quality of our products, and your satisfaction is our priority. Our 30-Day Return Policy ensures peace of mind for your purchase. Here's a breakdown of how it works:

Requirements for a Full Refund:

  • Items must be in new condition, exactly as received.

  • Include all original packaging and accessories, such as a blank warranty card, UPC code, with no filled or claimed rebates.

  • Ship items back to us fully insured, using a traceable shipping method at your expense.

When a Product Cannot Be Returned:

  • Beyond 30 days from the receipt of your shipment.

  • Item is marked as "Final Sale" or "Special Order."

  • Item is in used condition or has been installed.

  • Warranty card is filled out, product registered or serviced, or rebates filed and/or claimed.

How to Return a Product:

  • Log into your Digitech Squad account, view your recent orders, and request a return within 30 days of receipt.

  • Once approved, ship the item back to the designated warehouse fully insured with a trackable shipping method.

How to Avoid a Return:

  • Check specifications for electrical appliances, ensuring compatibility with your requirements.

  • Verify cutout dimensions for built-in appliances.

  • Inspect large products for damages upon delivery.

  • Measure doorways and spaces for large products to avoid complications.

Exchange Policy:

  • Exchange within the 30-Day Return Policy involves return shipping costs at your expense.

  • Deduction of the return shipping cost (rated at $0.75 per pound) from your refund.

  • Charges for the price difference in case of a more expensive exchange.

Delivery Policy:

  • Normal Delivery Hours are 8 am-7 pm Monday-Friday.

  • No guaranteed delivery date and time.

  • Adult signature required at the time of delivery.

  • Inspection of products for damages upon delivery is crucial.

Order Cancellation Policy:

  • No cost for cancellations before shipping.

  • After shipping, an estimated $1.50 per pound return shipping fee applies.

  • "Special Order" or "Final Sale" products cannot be canceled at any time.

Product Image and Specifications Policy:

  • Product images are for representation; specifications and features should be cross-verified.

  • Check with our sales associates or the manufacturer's website for accurate information.

Freight Forwarding Policy:

  • Digitech Squad is not responsible for damage or loss after acceptance by you or a freight forwarder.

  • If goods arrive damaged, refuse them, and instruct your freight forwarder accordingly.

  • You or the freight forwarder are responsible for compliance with export and import regulations, and Digitech Squad should not be listed on any export documents.



Return And Refund Policy For Digital marketing 

Return and Refund Policy - Digitech Squad


At Digitech Squad, our mission is to ensure the utmost satisfaction of our clients with the digital marketing services we provide. We understand that circumstances may occur, and we have formulated a transparent Return and Refund Policy to address any concerns you may have.


1. Satisfaction Guarantee:

We strive to deliver exceptional results and a positive experience. If, for any reason, you are dissatisfied with the services provided, please contact our customer support team at support@digitechsquad.com within 3-4 days from the initiation of the service.


2. Refund Eligibility:

Refunds may be considered under the following circumstances:

- If there is a documented issue that our team is unable to resolve, resulting in the inability to meet the agreed-upon objectives.

- If you are dissatisfied with the quality of our service within the initial 30-40 days.


3. Refund Process:

To initiate the refund process, please contact our customer support team at support@digitechsquad.com and provide the following information:

- Your full name

- Invoice or order number

- A detailed explanation of the issue


Once your request is received, our team will review the circumstances and respond promptly. Refunds, if approved, will be processed through the original payment method within  4-5 business weeks.


4. Non-Refundable Services:

Certain services may be deemed non-refundable, and these include, but are not limited to:

- Consultation fees

- Customized strategy development

- Any service already commenced or completed


5. Service Cancellation:

Clients have the right to cancel ongoing services at any time by providing written notice to support@digitechsquad.com. However, fees for services already provided or work already completed up to the point of cancellation will not be refunded.


6. Changes to Services:

In the event that you wish to modify or amend the agreed-upon services, kindly contact our team at support@digitechsquad.com. Adjustments to services may result in corresponding changes to the service fees.


7. Depends on Agreement: 

If Digitech Squad provides any contract/agreement, the refund and return policy will be mentioned on that document. 

This refund and return policy will no longer be considered in that case. The different customizations will be mentioned in the agreement. 


8. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please reach out to our customer support team at support@digitechsqaud.com. We are here to assist you and ensure your satisfaction with our digital marketing services.


Return And Refund For our Tech Support


At Digitech Squad, we are committed to providing excellent tech support services to our customers. Our Refund and Return Policy is designed to address any concerns you may have and ensure your satisfaction with our services.


1. Satisfaction Guarantee:

We aim to deliver effective and reliable tech support services. If, for any reason, you are not satisfied with the assistance provided, please contact our customer support team at support@digitechsqaud.com within 3-4 working days from the date of service.


2. Refund Eligibility:

Refunds may be considered under the following circumstances:

- If the issue presented was not resolved within the specified timeframe.

- If there is a documented technical problem that our team is unable to fix.

- If there is an overcharge or billing error.


3. Refund Process:

To initiate the refund process, please contact our customer support team at support@digitechsqaud.com and provide the following information:

- Your full name

- Invoice or reference number

- A detailed explanation of the issue


Once your request is received, our team will review the circumstances and respond promptly. Refunds, if approved, will be processed through the original payment method within 5-6 working days.


4. Non-Refundable Services:

Certain services may be deemed non-refundable, and these include, but are not limited to:

- Diagnostic services performed, whether or not a solution is found.

- Services provided for issues unrelated to the initial inquiry.

- Any services already completed and resolved successfully.


5. Cancellation of Service:

Clients have the right to cancel ongoing tech support services at any time by providing written notice to support@digitechsqaud.com. However, fees for services already provided or work already completed up to the point of cancellation will not be refunded.


6. Changes to Services:

In the event that you wish to modify or amend the agreed-upon services, kindly contact our team at support@digitechsqaud.com. Adjustments to services may result in corresponding changes to the service fees.


7. Contact Us:

If you have any questions or concerns regarding our Refund and Return Policy, please reach out to our customer support team at support@digitechsqaud.com. We are here to assist you and ensure your satisfaction with our tech support services.


Thank you for choosing Digitech Squad. Your peace of mind is our priority.